A WordPress client care report, also known as a website care report or maintenance report, is a detailed overview of the services provided to maintain and optimize a client’s WordPress website over a certain period.
These reports can vary based on what the provider includes, but often contain information about:
- Website Updates: Information about updates to the WordPress core, themes, and plugins. This ensures that the website stays secure and functions properly with the latest versions of its components.
- Security Scans: Information about any security scans that were performed on the website and their results, along with any actions taken if threats were found.
- Performance Checks: Updates on the site’s speed and overall performance, possibly with recommendations for improvements.
- Backup Status: Information about when backups were made and where they’re stored, to assure the client that their data is safe.
- Uptime Monitoring: Data about the website’s uptime, i.e., the percentage of time when the website was fully operational and accessible to visitors.
- SEO Updates: Information on the status of the website’s SEO efforts, potentially including keyword rankings, site traffic statistics, and other relevant metrics.
- Task Summary: A list of tasks completed during the reporting period, such as content updates, bug fixes, design tweaks, etc.
The primary goal of a client care report is to keep the client informed about the work being done on their website, the site’s health, and its performance. It serves to increase transparency between the service provider and the client, reinforcing the value of the services provided.
We can customise a report in both content and brand that can be sent to your clients.